The Maharashtra Right to Public Services Act,2015 is enacted and is in force since 28.04.2015 to ensure that notified services are provided to the citizens in a transparent, speedy and time-bound manner by various Government Departments and Public Authorities under the Government. Its objective is to provide easy, prompt and time bound services to the citizens.
The Maharashtra State Commission for Right to Public Service has been constituted under the above Act to monitor, coordinate, control and improve the public services being provided by the Government. The Commission consists of a Chief Commissioner and six Commissioners. The headquarter of the Commission is at the New Administrative Building, Opposite Mantralaya, Mumbai and the Divisional Offices of the Commissioners are at the six Divisional Headquarters.
If any notified service is not provided to any eligible person within stipulated time or is rejected without proper grounds, the concerned person may file 1st and 2nd appeals with the higher authorities and if he is not satisfied with their decision, he may prefer third appeal to the Commission. The erring officer is liable for a penalty up to Rs 5000/- per case.
| Sl No. | Services | Time limit for providing Service(Days) | Designated Officer | First Appellate Officer | Second Appellate officer |
|---|---|---|---|---|---|
| 1 | Birth registration certificate | 7 Days | Gram sevak | Assistant Group Development Officer | Group Development Officer |
| 2 | Death registration certificate | 7 Days | Gram sevak | Assistant Group Development Officer | Group Development Officer |
| 3 | Marriage registration certificate | 7 Days | Gram sevak | Assistant Group Development Officer | Group Development Officer |
| 4 | Proof of below poverty line | 7 Days | Assistant Group Development Officer | Group Development Officer | Deputy Chief Executive Officer (Panchayat) |
| 5 | Proof that Gram Panchayat is not yet to come | 5 Days | Gram sevak | Assistant Group Development Officer | Group Development Officer |
| 6 | Excerpt of Sample 8 | 5 Days | Gram sevak | Assistant Group Development Officer | Group Development Officer |
| 7 | Proof of baseless | 20 Days | Gram sevak | Assistant Group Development Officer | Group Development Officer |
| Sl No. | Services | Time limit for providing Service(Days) | Prescribed form of Application and Fees | Designated Officer | First Appellate Officer | Second Appellate officer |
|---|---|---|---|---|---|---|
| 1 | Janani Suraksha Yojna | Within 7 Days After Delivery | Janani Suraksha Card | Medical Officer/ Superintendent/ Officers Of Govt. Institute | Rural Areas- DHO, Urban Areas- Civil Surgeon | Deputy Director (Concern Circle) |
| 2 | Janani shishu Suraksha Yojna | 7 Days | Maternal Child Care Card | PHC-Medical Officers/Hospitals- Medical Superitendant/ Officers Of Govt. Institute/ District Hospital-Sr.Gynecologist | Rural Areas- DHO, Urban Areas- Civil Surgeon | Deputy Director (Concern Circle) |
| 3 | Regarding Attendance of Doctor | Everyday | Free of Cost | Civil Surgeon(District Hospital)/ District Health Officer (Primary Health Center)/Medical Superitendant(Rural Hospital ,sub District Hospital,Women Hospital and Mental Hospital) | Deputy Director (Concern Circle) | Director Health Services |
Department of Women and Child Development, Government of Maharashtra Gazette No. – Year 5, ssue 115 (5) Wednesday, August 21, 2019 / Shravan 30, Shaka 1941, as per the Maharashtra Right to Public Services Act, the following services are being provided as mentioned below.
| Sr. No. | Service | Timeframe for Service (Days) | Designated Officer | First Appellate Officer | Second Appellate Officer |
|---|---|---|---|---|---|
| 1 | Registration of pregnant women at Anganwadi centers | 1 day | Anganwadi Worker | Anganwadi Supervisor | Child Development Project Officer |
| 2 | Registration of children aged 6 months to 3 years at Anganwadi centers | 1 day | Anganwadi Worker | Anganwadi Supervisor | Child Development Project Officer |
| 3 | Registration of children aged 3 to 6 years at Anganwadi centers | 1 day | Anganwadi Worker | Anganwadi Supervisor | Child Development Project Officer |
| 4 | Registration of adolescent girls under the Sabla Scheme | 1 day | Anganwadi Worker | Anganwadi Supervisor | Child Development Project Officer |
| 5 | Registration of adolescent girls under the Kishori Shakti Yojana | 1 day | Anganwadi Worker | Anganwadi Supervisor | Child Development Project Officer |
Website of the Maharashtra State Commission for Right to Service is :- Visit: aaplesarkar.mahaonline.gov.in/en
Maharashtra State Service Rights Commission, Chhatrapati Sambhajinagar Divisional Office, Chhatrapati Sambhajinagar
If the service is not received from the Designated Officer or within the stipulated time and if the first and second appeals are not adjudicated, the applicant may file an appeal within 60 days from the date of receipt of the second application in Form V as per 18(1) of the Act.